To say this year has been interesting is an understatement, but even prior to the pandemic, questions were being asked by senior partners, general councils, COOs and lawyers in general. ‘Why do we spend so much on new IT systems, tools and applications, yet the benefits are so minimal?’

Many law firms have wisely, and with some success, deployed Legal Project Management (LPM) but, more often than not, as a stand-alone function. This limits its value to the firm and the opportunity to deliver what clients are demanding – consistently better, simpler and cheaper cases/matters.

During this period of uncertainty and concern for our families, friends, colleagues and clients we need to acknowledge that this is an awful situation and it’s fine to feel concerned, uneasy and even scared. As difficult as it may be, we need to try and stay positive and think to the future!

Law firms are spending millions on change programmes, yet they rarely lead to successful change…